HME began as a local medical equipment rental company, and during the past 25 years have grown to become one of the largest independent dealers of Mobility and Home Medical Equipment in the Lower Mainland.
With over 50 staff and 25 years in business HME is fully active in Rehab Sales and Consultations, Stairlifts and Home Modifications – the only Diamond level dealer in Canada with Bruno, and the largest independent dealer in Western Canada.
HME is committed to the long term training and education of the home medical industry professionals. We would like to assists patients, families, and trained medical professionals such as therapists, nurses, and others in making informed decisions.
Effective December 1, 2017, HME is proud to be the new equipment loan manager for the Children’s Equipment Loan Pool for the Ministry of Children and Family Development (MCFD) (formerly managed by the Canadian Red Cross). The former CMERLS program is being replaced by the Children’s Medical Equipment Distribution Service (“CMEDS”). The CMED program is a provincial program that is available to families with children qualifying for At Home Program benefits. The CMEDS program recycles equipment funded by the At Home Program, and provides families with equipment across BC using the recycled equipment. HME as the equipment manager will process requests for new deliveries of equipment with direction received by the provincial government. This program will be governed by new processes and forms as set out by the Ministry of Children and Family Development and will be across BC. The former program is no longer available effective December 1, 2017.
The MCFD is responsible for approving all equipment loans from the program, as well as qualifying families to access the equipment.
For information on how to access the CMEDS program and benefits, read At Home Program guide or contact Ministry of Children and Family (Email: MCF.MedicalBenefitsProgram@gov.bc.ca, Toll free: 1-88-6133232, Fax: 1-250-356-2159)
Also refer to the MCFD Memo on the program launch.
HME is responsible for setting up and delivering approved loans of equipment, picking up equipment, and servicing all At Home Program equipment over 2 years.
These equipment loans include the following types of equipment:
For clients in the lower mainland and Vancouver Island, HME does the equipment delivery, setup, pickup of equipment and servicing.
For clients outside lower mainland and Vancouver Island, the CMEDS program uses local dealers in those areas to provide services.
The MCFD requires that therapists prescribe all equipment. In order to access equipment, a prescribing therapist must fill in and submit the CMEDS Equipment Request Form directly to the ministry. Once the MCFD receive, review and approve the form, they submit the form to HME, where we process the equipment. If equipment is available, HME will contact the therapist and inform them the loan is available of equipment. If equipment is not available, HME will let the MCFD know, so the therapist can start an equipment trial for the “At Home Program”.
Please see Equipment Loan Request Form you may complete and submit to MCFD (via email at MCF.MedicalBenefitsProgram@gov.bc.ca or via fax: 1-250-356-2159 ) for processing.
Note: Form can be filled in electronically (fillable PDF).
The MCFD requires that therapists for equipment over 2 years in age to arrange repair requests. The therapist must complete the Repair Request Form, and must submit the form to HME or local dealer indicated on the form for repair request to be conducted. Please note it is important to note the age of equipment (equipment under 2 years must be repaired by the selling dealer) and if the equipment was funded by At Home Program (only equipment funded by At Home Program is eligible for repair).
Clients that call about repairs will be directed to therapist who must complete the form below before a repair is processed as per guidelines set out by MCFD. Please note that the following are examples of repair requests that are not eligible for repair:
When a client is complete with an MCFD loan equipment or trial, the product (s) need to be returned to HME Richmond depot. Here is the process:
Process for Lower Mainland and Vancouver Island Clients
Vancouver Island Drop Off Centre
2521 Government Street
Victoria, BC, V8T 4P6
Process for Clients outside Lower Mainland and Vancouver Island
Please see CMEDS Equipment Return Form to request an equipment return (loan or trial) to CMEDS program, you may complete and send it to email@example.com. You only need this for pick-up not if client or therapist drops off equipment.
Note: Form can be filled in electronically (fillable PDF).
Please read CMEDS Implementation Memo for Therapists for information on how the CMEDS program will be conducted after December 1, 2017.
HME is using an approved list of subcontractors for clients located outside of the lower mainland and Vancouver Island. Please review the attached list for the nearest CMEDS provider near you.
Creative Mobility – Vernon
Unit 3, 3100 35 Street Vernon, BC V1T 9H4
Phone: 250-542- 0677
Fax: 250-542- 3747
Creative Mobility – Penticton
Unit 113, 78 Industrial Avenue Penticton, BC V2A 6M2
Phone: 250-492- 4435
Fax: 250-432- 3698
Toll Free: 1-888- 770-1777
Creative Mobility – Kelowna
Unit 103, 171 Commercial Drive Kelowna, BC V1X 7W2
Phone: 250-765- 7740
Fax: 250-765- 1362
Toll Free: 1-888- 860-7331
Kootenay Columbia Home Medical Equipment – Cranbrook
250 Slater Road Cranbrook, BC V1C 5C8
Phone: 250-426- 6600
Fax: 250-489- 2400
Toll Free: 1-800- 661-4022
Kootenay Columbia Home Medical Equipment – Castlegar
630 17 Street Castlegar, BC V1N 4G7
Phone: 250-365- 7772
Fax: 250-365- 7791
Toll Free: 1-866- 515-7772
PG Surg Med – Prince George
Unit 1, 1749 Lyon Street Prince George, BC V2N 1T3
Phone: 250-564- 2240
Fax: 250-564- 2243
Toll Free: 1-800- 663-2963
PG Surg Med – Kamloops
Unit 9, 111 Oriole Road Kamloops, BC V2C 4N6
Phone: 236-425- 1235
Fax: 236-425- 1238
Toll Free: 1-844- 259-8576
North Coast Home Medical Equipment
4443 Keith Avenue, Terrace BC V8G 1J7
Phone: 250-638- 1301
Fax: 250-638- 0174
Toll Free: 1-866- 638-1301
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Phone: 604-821-0075 | Toll Free: 1-844-821-0075
Monday to Friday: 8.00am - 4.30pm | Saturday: 10.00am - 4.00pm
4011 Viking Way - Unit 130, Richmond, BC, V6V 2K9
Phone: 604-535-5768 | Toll Free: 1-844-821-0075
Monday to Friday: 9.00am - 5.00pm | Saturday: Closed
19288 22nd Ave - Unit 140, Surrey, BC, V3Z 3S6
Phone: 250-386-0075 | Toll Free: 1-844-821-0075
Monday to Friday: 8.30am - 5.00pm | Saturday: 10.00am - 4.00pm
2521 Government Street, Victoria, BC, V8T 4P6