Families or therapists must complete the Repair Request Form, and must submitted to HME or a local dealer indicated on the form for the repair request to be conducted. Please note it is important to note the age of equipment (equipment under 2 years or inside the manufactures warranty period must be repaired by the selling dealer) and if the equipment was funded by At Home Program (only equipment funded by At Home Program is eligible for repair). If families or therapists cannot fill in the form, please call HME to arrange a repair request or email HME.
Please note that the following are examples of repair requests that are not eligible for repair:
For all Lower Mainland and Southern Vancouver Island clients, submit the CMEDS repair request form directly to HME at CMEDSrepairs@hmebc.com or call at 604-821-0075 or 250-386-0075 for Southern Vancouver Island. Do not use any other dealers in the Lower Mainland or Southern Vancouver Island (including Nanaimo), the repair request must go to HME for these zones to the above email address. For clients outside Southern Vancouver Island and Lower Mainland, select the nearest out of town dealer from the list below and submit the repair request form to the closest dealer. If you have questions, please email the CMEDSrepairs@hmebc.com email address for assistance.
What is a modification and what is an adjustment? What does it mean anyways?
At a high level the major differences between an adjustment and a modification is:
|Tightening/repositioning a headrest||Changing the width of a chair (if requires new parts)|
|Adjusting the angle of a backrest or back canes if the product allows||Requesting waterfall armrests when the wheelchair has full length armrests|
|Lengthening legrests||Changing from plastic footplates to aluminum angle adjustable footplates|
|Raising the STF if parts are not required (usually up to 1” of change can be accomplished without parts)||Changing STF if parts are needed (i.e. changing caster and wheel sizes.|
|Changing the dump in the wheelchair||Changing casters/wheels from solid polyurethane to air inserts|
|Changing center of gravity (if applicable to chair)||Changing the back canes on a chair (taller or shorter)|