HME began as a local medical equipment rental company, and during the past 25 years have grown to become one of the largest independent dealers of Mobility and Home Medical Equipment in the Lower Mainland.
With over 60 staff and 25 years in business HME is fully active in Rehab Sales and Consultations, Stairlifts and Home Modifications – the only Diamond level dealer in Canada with Bruno, and the largest independent dealer in Western Canada.
HME is committed to the long term training and education of the home medical industry professionals. We would like to assists patients, families, and trained medical professionals such as therapists, nurses, and others in making informed decisions.
Starting in May of 2018, HME proud to announce we are going to be taking on the Biomedical Equipment for the Ministry of Children and Families “MCFD”. The Biomedical program will assist the MCFD in recycling Biomedical equipment for families across BC. The Biomedical program is part of the CMEDS program but has separate procedures as set out below.
The CMEDS Biomedical program will be launched in several phases as follows:
The MCFD is responsible for approving all Biomedical loans from the program, as well as qualifying families to access the equipment.
HME is responsible for delivering or couriering approved loans of Biomedical equipment, handling the returns of equipment, and processing approved repair requests from MCFD.
To request Biomedical equipment, please contact MCFD. HME will only arrange a delivery of Biomedical equipment with directions from MCFD directly.
Requests for CMEDS Biomedical equipment are to be sent to MCFD as normal (this process has not changed). Please find attached two request forms (these forms have not changed):
Please fill in these forms and submit via fax or email to the MCFD on the contact information noted on the forms.
For further information on how to request biomedical equipment, please consult MCFD, click here.
Please see AHP program outlining Biomedical program and requirements.
In the event that your Biomedical equipment is not working, please contact HME. HME will review and then will request MCFD to authorize HME to send up a replacement unit (if available from the Biomedical recycling pool) and HME will arrange for the non-functioning unit to be returned. From there, HME will repair and will put back into the pool the repaired unit. In the event a unit is not available from the recycling pool, MCDF will send the replacement unit. Please note that HME can only change out equipment. At-home Biodmedical repairs are not done for safety reasons.
Please note that the Biomedical program does not operate an emergency service. Requests will be handling Monday–Friday from 8am-4:30pm.
Please note that HME cannot send up a loaner piece of equipment without authorization from MCFD, so requests must be sent to MCFD or HME can take information and forward to MCFD.
When a client is finished with Biomedical equipment, here is the process to return it:
1. If the client is in the lower mainland, the client or medical professional can return the equipment to HME (see address below) if in the Lower Mainland or Vancouver Island to the addresses below:
HME Richmond Drop Off Centre
#130-4011 Viking Way
Richmond, BC, V6V 2K9
HME South Surrey Drop Off Centre
#140-19288 22nd Ave
Surrey, BC, V3Z 3S6
Southern Vancouver Island Drop Off Centre
2521 Government Street
Victoria, BC, V8T 4P6
2. If the client is unable to return the items to the store (not close by) please arrange the equipment to be returned via courier. Fill in the return form and submit to firstname.lastname@example.org. HME will then send a courier to pick up.
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Phone: 604-821-0075 | Toll Free: 1-844-821-0075
Monday to Friday: 8.00am - 4.30pm | Saturday: 10.00am - 4.00pm
4011 Viking Way - Unit 130, Richmond, BC, V6V 2K9
Phone: 604-535-5768 | Toll Free: 1-844-821-0075
Monday to Friday: | Saturday: 11.00am - 2.00pm
19288 22nd Ave - Unit 140, Surrey, BC, V3Z 3S6
Phone: 250-386-0075 | Toll Free: 1-844-821-0075
Monday to Friday: 8.30am - 5.00pm | Saturday: 10.00am - 4.00pm
2521 Government Street, Victoria, BC, V8T 4P6