HME Story

In 2011, Robert and Cameron had been looking at the Health Care industry and wanted to improve the lives of seniors and people living with disabilities. Both Robert and Cameron have had personal experience watching their family members age and wanted to provide better options and introduce a new and improved approach to how medical equipment is provided in BC.

By 2012, Robert and Cameron acquired Healthlinc Medical Equipment Ltd. At the time, HealthLinc Medical Equipment Ltd. was a small provider of rental equipment in BC, servicing just the Richmond and Vancouver areas with a team of 6 staff members. Robert and Cameron redeveloped the company, and refocused it to servicing people with disabilities, and started the Adult Rehab and Accessibility divisions of the company. Focused on technology and providing innovative solutions, Robert and Cameron grew the company rapidly and found ways to provide equipment in new and diverse ways. From 2012 to 2016, Healthlinc Medical Equipment grew from a team of 6 staff members to over 35 and became the largest Adult Rehab and Accessibility company in the Lower Mainland.

As of 2016, the company was rebranded, and became known as HME Mobility & Accessibility. At this time, HME expanded into Vancouver Island, servicing both the central and southern parts of Vancouver Island. HME also started its highly successful HME Pediatrics division this year, which has become the largest Pediatric company in BC. By 2019, HME entered the Long-Term Care sector, launching the HME Long-Term Care Division.

From the company’s original small and humble roots to its present team of over 80 full-time staff members, Robert and Cameron have always focused on the HME’s values of providing clients with the best service and products. By focusing on technology, and having a diverse, innovative team, HME has become the market leader in BC of providing mobility and accessibility products.

Robert and Cameron believe that people always come first and are proud to have a successful team of specialized staff that are energized in the market. HME plans on continuing its growth to eventually offer its services throughout Canada.

Medical Distribution Company

HealthLinc Medical Equipment Ltd. (HME®) began as a local medical equipment company, and during the past 30 years has grown to become one of the largest independent dealers of Mobility and Home Medical Equipment in BC. With over 70 staff operating out of over 45,000 s.f. in Richmond, South Surrey and Victoria, HME is a proud Canadian owned and operated local company.

HME Core Purpose

Build great people
Deliver exceptional client solutions

Values of HME

Be self directed, organized and motivated
Be your best everyday
Always be focused on communication and cooperation with your colleagues
Critical thinking can solve any problem and answers most questions
Act professionally at all times

HME Structure

HME has four divisions as follows:

Rehab Division

HME’s Rehab group is focused on keeping clients with mobility issues “moving forward”. HME’s rehab team is composed of specialized mobility and fitting consultation team, who fit and provide wheelchairs, power chairs, tilt wheelchairs, seating, walkers, hospital beds, mattresses, and other durable medical equipment to clients. Our specialized rehab team focusses on client needs, and finding the right product solutions.

Accessibility Division

HME is a recognized leader in stairlifts, vertical platform lifts, ramps, ceiling lifts, grab bars, and other installed products. HME has a certified accessibility team, who specialize in making clients homes accessible again. Through hmestairlifts.com, HME is the largest Bruno dealer in Canada and the recognized name in home stairlifts.

Pediatric Division

HME offers pediatric solutions to families and offers a range of products including pediatric wheelchairs, hospital beds, mattresses, standing frames, walkers, and other devices. HME’s pediatric division is composed of certified installers, specialized mobility experts, and a customer service team focused on providing the best pediatric support to those in need.

Long Term Care Division

HME’s long term care division is focused on providing the best product support for assisting living, retirement communities, Group homes, and other long-term care providers. HME’s long term care division provides beds, mattresses, wheelchairs, ceiling lifts, and other durable medical equipment to long term care providers. HME has a specialized long-term care team focused on providing these solutions.

Corporate Division

HME’s corporate division provides short-term and long-term loans, equipment management, and other contract services to various Health Authorities, Charities, and other providers of Health Care.

HME’ manages the ALSBC and MS Society’s inventory loan program, and manage multiple Palliative, Home First and other equipment rental programs in both Vancouver Coastal and Fraser Health Authority regions. HME® operates the largest short-term rental program in BC, providing financing solutions to assist with the affordability of the products we sell. We offer in-home sales, as promised delivery, installations, and customization for a perfect fit.

Trademark

HME® is a federally owned trademark of HealthLinc Medical Equipment (Registration number TMA900,903). Any use of the term HME® in relation to (but not limited to) the distribution, sale, installation, marketing, rental or servicing of medical equipment and accessibility products is strictly forbidden.

Trained Professionals

Our team of delivery, installation and service specialists are trained caring professionals with extensive product knowledge and a sincere desire to deliver the comfort items you need. We deliver, set up and install all of the items we sell. In addition, our Customer Service and Product Specialists aid in finding the solutions to our clients’ needs, while offering caring, knowledgeable support.

HME has a clear understanding of our responsibility in getting the right products to those in need as quickly and efficiently as possible. Our reputation for being timely and trustworthy distributor has helped us to become the Lower Mainland’s premier choice for mobility & home care products.

Management

HME is owned and operated by local owners, actively involved in the business. The head of our Accessibility division is the President of the Home Medical Equipment Dealer Association of BC (www.hmeda.com). As the leader of the association, HME is a proud market leader on ensuring the quality of our service and reputation.

Sales Consultant

HME is proud to have 14 certified and trained sales consultants working in the lower mainland and Vancouver Island fitting, servicing and helping clients. HME is the only dealer with RESNA certified staff in BC. Our staff are trained and certified in: