Canadian Owned & Operated Since 2012
CMEDS is a provincial program that is available to families with children qualifying for the At Home Program. CMEDS recycles equipment funded by the At Home Program, and provides families with recycled equipment across BC. As the equipment manager, HME will process requests for deliveries of equipment with direction received by the provincial government.
Please note that HME can provide equipment for post-operation equipment requirements as does Red Cross. You may contact Red Cross or MCFD for more information.
The MCFD is responsible for approving all equipment loans from the program, as well as qualifying families to access the equipment.
HME is responsible for setting up and delivering approved loans of equipment, picking up equipment, and servicing all At Home Program equipment over 2 years or outside the manufactures warranty period.
These equipment loans include the following types of equipment:
For clients in the lower mainland and Southern Vancouver Island, HME does the equipment delivery, setup, pickup of equipment and servicing.
For clients outside lower mainland and Southern Vancouver Island, the CMEDS program uses local dealers in those areas to provide services.
MCFD and HME operate the CMEDS program Monday to Friday from 8:30-4:30pm. MCFD adjusters are available to approve equipment/process requests and send to HME during these hours of operation, and HME processes them during this time. CMEDS is not open on the weekends, and the program does not offer emergency after hours or weekend support. Please note the program is also closed for all Canadian Statutory holidays.
The MCFD requires that therapists prescribe all equipment. In order to access equipment, a prescribing therapist must fill in and submit the CMEDS Equipment Request Form directly to the ministry. Once the MCFD receives, reviews and approves the form, they submit the form to HME, where we process the equipment. If equipment is available, HME will contact the therapist and inform them the loan is available of equipment. If equipment is not available, HME will let the MCFD know, so a quote can be submitted to the AHP once the appropriate equipment has been determined by the therapist.
Please see Equipment Loan Request Form you may complete and submit to MCFD.
Families or therapists must complete the Repair Request Form, and must submitted to HME or a local dealer indicated on the form for the repair request to be conducted. Please note it is important to note the age of equipment (equipment under 2 years or inside the manufactures warranty period must be repaired by the selling dealer) and if the equipment was funded by At Home Program (only equipment funded by At Home Program is eligible for repair). If families or therapists cannot fill in the form, please call HME to arrange a repair request or email HME.
Please note that the following are examples of repair requests that are not eligible for repair:
Please see the CMEDS Repair Request Form that may be completed and sent to CMEDSrepairs@hmebc.com
Note: Form can be filled in electronically (fillable PDF). Requests without form will not proceed.
For all Lower Mainland and Southern Vancouver Island clients, submit the CMEDS repair request form directly to HME at CMEDSrepairs@hmebc.com or call at 604-821-0075 or 250-386-0075 for Southern Vancouver Island. Do not use any other dealers in the Lower Mainland or Southern Vancouver Island (including Nanaimo), the repair request must go to HME for these zones to the above email address. For clients outside Southern Vancouver Island and Lower Mainland, select the nearest out of town dealer from the list below and submit the repair request form to the closest dealer. If you have questions, please email the CMEDSrepairs@hmebc.com email address for assistance.
When a client is complete with an MCFD loan equipment or trial, the product (s) need to be returned for recycling for other families (if in good condition). Here is the process to return equipment:
Process for Lower Mainland and Southern Vancouver Island Clients (including Nanaimo)
1. If the client is in the lower mainland or on Vancouver Island, the the client or therapist can return the equipment to HME (see address below) or to the nearest CDC (Please check with your CDC if they allow a drop off). For out of town clients see “List of Sub dealers” section below. (No form needed for drop off.)
Lower Mainland Centres:
Vancouver Island Centres:
2. If the client is unable to return the heavy items please arrange equipment return pick up. Clients or therapists may complete the form and submit for pickup. The following items are eligible for at home pickup
All other items must be dropped off to HME or nearest CDC (Please check with your CDC if drop off is allow). Small items (bathroom safety) or parts are not eligible for pick up due to the costs of returning small items (must be dropped off).
3. If you are aware that the equipment is damaged or very old, please contact HME at (604) 821 0075 and ask for the coordinator. We will then review and see if we will not pick up the equipment (client may dispose).
Process for Clients outside Lower Mainland and Southern Vancouver Island
1. Refer to the nearest local dealer (listed below) and arrange for the client to return the equipment to the local dealer office or drop off to the following CDC offices:
2. If the client is unable to return the heavy items please arrange equipment return pick up. Clients or therapists may complete the form and submit for pickup. The following items are eligible for at home pickup
3. If you are aware that the equipment is damaged or very old, please contact HME at (604) 821 0075 and ask for the coordinator. We will then review and see if we will not pick up the equipment (client may dispose).
Please see CMEDS Equipment Return Form to request an equipment return (loan or trial) to CMEDS program, you may complete and send it to cmedsreturns@hmebc.com. You only need this for pick-up not if client or therapist drops off equipment.
Note: Form can be filled in electronically (fillable PDF).
Items not recycled by CMEDs and will not be picked up:
What is a modification and what is an adjustment? What does it mean anyways?
At a high level the major differences between an adjustment and a modification is:
| Adjustments | Modifications |
|---|---|
| Tightening/repositioning a headrest | Changing the width of a chair (if requires new parts) |
| Adjusting the angle of a backrest or back canes if the product allows | Requesting waterfall armrests when the wheelchair has full length armrests |
| Lengthening legrests | Changing from plastic footplates to aluminum angle adjustable footplates |
| Raising the STF if parts are not required (usually up to 1” of change can be accomplished without parts) | Changing STF if parts are needed (i.e. changing caster and wheel sizes. |
| Changing the dump in the wheelchair | Changing casters/wheels from solid polyurethane to air inserts |
| Changing center of gravity (if applicable to chair) | Changing the back canes on a chair (taller or shorter) |
HME is using an approved list of subcontractors for clients located outside of the lower mainland and Southern Vancouver Island. Please review the attached list for the nearest CMEDS provider near you.
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