Equipment Service

Our service team operates during regular HME business hours, Monday to Friday 8 am – 5 pm.

To schedule a service technician please call one of our three locations or submit a Sales and Customer Service Inquiry to our Richmond, South Surrey, or Victoria location to schedule an appointment. Please inform us if you require services outside of our regular business hours so we can find a time slot that does work for your schedule. Please note that HME is closed all statutory holidays, so we will respond on the next available business day. While HME tries to schedule repair requests within a few days of receipt, response times can vary depending on demand.

Due to enhanced infection control practices, and in accordance with guidance from Health Canada related to COVID 19, HME is no longer accepting returns of any products purchased. All items are final sale and may not be restocked or returned.

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