Our goal at HME is to keep the equipment you have purchased running with as little “down time” as possible. Just like a car, medical equipment requires ongoing tune ups to keep running smoothly, and to extend the useful life of the product. To learn more about how you can schedule a tune up on your equipment please call us at the closest office location to you. We have a full team of trained and certified technicians that can support your needs on the full line of products that we sell.
Unless otherwise stated, our warranties and coverage for items are:
Thank you for visiting our website for service. Here are some guidelines to help you with accessing service and understanding the process further. As a standard policy we do not service products that are not purchased from HME unless multiple guidelines are met. Here are guidelines for servicing your equipment:
** Due to the high volume of calls we are experiencing, we are currently only servicing equipment purchased from HME. We apologize for the inconvenience and will announce on our website once we are available to accept further service work. Please refer to the guidelines below to assist with seeking appropriate service support.
Over 55% of service requests relate to use education of the product, and not a malfunction. It is very important to know all of the safety features and preventative maintenance requirements on a product. To help outline all of these possibilities, we created a number of short videos demonstrating equipment concerns we often get calls about. By simply watching these videos you can possibly resolve your concerns in a matter of minutes instead of waiting 24-48 hours for an in-person visit. Please see videos below.
The motor will not operate when the charger cable is plugged in. Unplug the charger. The motor will also not function if the red "emergency stop" button is pressed in. Simply twist the button clockwise and it will release and pop back out.
Check if the electricity cable with a plug, the black wire plugged into the wall. If the plugged bed isn't working check if the pendant's cable is connected to the bed. Lastly check if the drive shaft underneath the bed is knocked out, adjust it if it isn't in the correct position.
Batteries are a critical component to the safe and enjoyable use of your powerchair or lift system. Proper care of the batteries will provide longer and more sustainable usage of your equipment. Here are some of the most important tips to keeping your batteries in good shape:
For more tips see link here: https://www.mkbattery.com/application/files/5915/7799/0003/MK_HME_BCG_v8r3.pdf