HME is proud to be a part of many different programs that help advance the availability and managing of home medical equipment across the province. Information about the CMEDS program can be found here.
HME is committed to the long term training and education of the home medical industry professionals. We would like to assists patients, families, and trained medical professionals such as therapists, nurses, and others in making informed decisions.
HME began as a local medical equipment rental company, and during the past 26 years have grown to become one of the largest independent dealers of Mobility and Home Medical Equipment in the Lower Mainland.
With over 65 staff and 26 years in business HME is fully active in Rehab Sales and Consultations, Stairlifts and Home Modifications – the only Diamond level dealer in Canada with Bruno, and the largest independent dealer in Western Canada.
Our service team operates Monday-Friday during our normal working hours. If you would like to schedule a technician and it is after-hours or the weekend, you may complete an inquiry below and we can schedule your servicing as quickly as possible when we reopen on the next business day. Please note that HME is closed all statutory holidays, so we will respond on next available business day. While HME tries to schedule repair requests within a few days of receipt, response times can vary depending on demand.
Our goal at HME is to keep the equipment you have purchased running with as little “down time” as possible. Just like a car, medical equipment requires ongoing tune ups to keep running smoothly, and to extend the useful life of the product. To learn more about how you can schedule a tune up on your equipment please call us at the closest office location to you. We have a full team of trained and certified technicians that can support your needs on the full line of products that we sell.
Unless otherwise stated, our warranties and coverage for items are:
Thank you for visiting our website for service. Here are some guidelines to help you with accessing service and understanding the process further. As a standard policy we do not service products that are not purchased from HME unless multiple guidelines are met. Here are guidelines for servicing your equipment:
** Due to the high volume of calls we are experiencing, we are currently only servicing equipment purchased from HME. We apologize for the inconvenience and will announce on our website once we are available to accept further service work. Please refer to the guidelines below to assist with seeking appropriate service support.
Over 55% of service requests relate to use education of the product, and not a malfunction. It is very important to know all of the safety features and preventative maintenance requirements on a product. To help outline all of these possibilities, we created a number of short videos demonstrating equipment concerns we often get calls about. By simply watching these videos you can possibly resolve your concerns in a matter of minutes instead of waiting 24-48 hours for an in-person visit. Please see videos below.
The motor will not operate when the charger cable is plugged in. Unplug the charger. The motor will also not function if the red "emergency stop" button is pressed in. Simply twist the button clockwise and it will release and pop back out.
Check if the electricity cable with a plug, the black wire plugged into the wall. If the plugged bed isn't working check if the pendant's cable is connected to the bed. Lastly check if the drive shaft underneath the bed is knocked out, adjust it if it isn't in the correct position.
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Monday to Friday: 8:00am - 5:00pm | Saturday: 10:00am - 4:00pm
4011 Viking Way - Unit 130, Richmond, BC, V6V 2K9
Monday to Friday: 8:00am - 4:30pm | Saturday: 10:00am - 4:00pm
19288 22nd Ave - Unit 140, Surrey, BC, V3Z 3S6
Monday to Friday: 8:30am - 5:00pm | Saturday: 10:00am - 4:00pm
102 - 2657 Wilfert Rd, Victoria, BC V9B 5Z3