With a Bachelor’s of Kinesiology from the University of British Columbia, Katie has volunteered in various areas of the rehabilitation industry including the ICORD Spinal Cord Centre, Neuromotion Physiotherapy, and First Steps Spinal Cord Wellness Center. Katie previously worked as a registered Kinesiologist for over 2 years performing active rehab with ICBC clients. In the past 5 years at HME, Katie has had many different roles as she continues to grow within the company. She brings extensive product knowledge and excels in wheelchair adjustments. Now as a Seating & Mobility Consultant Katie specializes in all areas of Rehab equipment and works with a diverse group of clients ranging from Pediatric to Geriatric.
Hailey has a bachelor of business degree and over 10 years of experience in the customer service industry. Specializing in Pediatric seating and mobility, she has found a passion in helping kids find the right equipment to enhance their mobility and provide them with more independence in their everyday life. Hailey also plays a vital role in coordinating the HME Gives Back Funding program, awarding recipients up to $1,500 each month to utilize on equipment and/or therapy. Every day, Hailey commits to understanding what each client needs and finding the best solution and equipment that aspires for greater mobility and accessibility.
Daniel came to HME with 9 years of experience working with basic medical equipment and seating setups for tilt chairs, manual wheelchairs, and lifts. In two years, Daniel has obtained training from major manufactures like Invacare, Sunrise, Pride and Permobil. He has become an experienced programmer and can make many adjustments to how power chairs work and interact with the user. He is familiar with many seating options and customizations and works hard to find the best comfort solutions for his clients. Now as a Seating & Mobility Consultant Daniel specializes in all areas of Rehab equipment and works with a diverse group of clients ranging from Pediatric to Geriatric.
With over 17 years in the Mobility & Accessibility industry and an Occupational Therapy background, Michelle brings technical experience and a wealth of knowledge to the HME team. Throughout her career, Michelle has been a speaker at the International Seating Symposium, the European Seating Symposium, and the Canadian Seating and Mobility Conference. Additionally, she is also certified in the Ride® Custom Certification Course and as a Registered Rehabilitation Technology Supplier from the National Registry of Rehabilitation Technology Suppliers.
Since starting with HME Home Health over 2 years ago as a Client Services Representative to now representing the Rehab, Pediatrics, and Long-Term Care divisions on Vancouver Island as a Sales Team Member, Connor is well-versed in the processes of finding the best equipment for clients to meet their unique needs.
With over 5 years in customer service and thorough training under the Senior Sales Team Members, Connor is known for his product knowledge and application in all areas of wheelchairs, patient lifts, and hospital beds for his diverse Pediatric to Geriatric clientele. He is determined to continue building strong relationships with local Health Units and Occupational Therapists to find the best solutions for his clients in the community.
In the past 2 years, Rachel has had many different roles in HME’s Victoria office from client service representative, sales coordinator, to now a Pediatrics and Adult Rehab Sales Team Member. Combining her 9 years of customer service and managerial experience working with animals, children, and their families as well as her background in Medical Terminology, Rachel is well-equipped to continue serving clients in the Vancouver Island communities. Working alongside Vancouver Island’s Sales Manager, Graham Plant, Rachel has had the awesome opportunity of learning hands-on with an expert in the field especially when providing exceptional service to HME’s clients and their families; ensuring they have the necessary knowledge and equipment for their needs.