Jeff is the longest standing Sales Rep at HME, with over 7.5 years of direct industry experience, and 3 previous years as a Rehab Assistant with VCH and Access Therapists. Through his work in the community and long-term care settings with allied health professionals, he has a skillset tailored to clients who require Power Wheelchairs and Lift Systems, in addition to all other rehab equipment. With in-depth knowledge of the various drive trains, seating systems, and funding sources (in particular, the Ministry of Social Development) he can select, trial, and deliver the best Power Wheelchairs to his clients. Another area Jeff specializes in is ceiling lifts, or track-type lift systems and the associated slings. Jeff has done countless lift assessments in private homes, BC Housing units, and long-term care facilities. Jeff is also HME's leading VPL specialist where he has helped many families with the entire VPL process. He is someone that can make that process as easy as possible with the emphasis on safety and accessibility.
Starting his young career as an accessibility specialist in June 2020, Matt expanded his focus to concentrate on specializing in adult rehabilitation. With exposure to working with a variety of therapists and clients over the past year, Matt is well on his way to becoming a team leader in communities like the North Shore. Combining over 5 years of customer service and sales experience from all over Vancouver Island and the Lower Mainland, Matt is prepared to add even more value and support to the HME community.
With a background in Kinesiology and over 2 years of experience working in the medical equipment industry, Nicole is qualified in all aspects of rehab equipment. She understands that every client is different and as a result, takes the time to find the right equipment that is needed to help each client gain independence and improve their quality of life.
Tracey has a Bachelor of Science in Biomedical Physiology and Kinesiology with combined experience as a chiropractic assistant and office manager. She also has over 15 years of experience in customer service and a lifetime of physical activity and sporting pursuits. She enjoys actively participating in current events within the rehabilitation industry – MS Conference, Rehab Equipment Expo, Educational Conferences – with the goal of the continued growth of industry knowledge. With expertise and passion in both clinical anatomy and rehabilitation, Tracey loves finding her clients the right solutions to fulfill their needs.
With over 6 years of experience as a Registered Massage Therapist as well as a double major in Psychology and Nutrition, Nichole brings an in-depth knowledge of the anatomy of the human body. She specialized in rehabilitative massage, which has given her lots of experience in rehabilitation. With a focus on adult rehab and long-term care, Nichole can help with both adult and geriatric clients’ mobility and rehabilitation needs. She plans on specializing specifically in hospital beds and mattresses to help her clients remain safe and comfortable at home.
Hailey has a bachelor of business degree and over 10 years of experience in the customer service industry. Specializing in Pediatric seating and mobility, she has found a passion in helping kids find the right equipment to enhance their mobility and provide them with more independence in their everyday life. Hailey also plays a vital role in coordinating the HME Gives Back Funding program, awarding recipients up to $1,500 each month to utilize on equipment and/or therapy. Every day, Hailey commits to understanding what each client needs and finding the best solution and equipment that aspires for greater mobility and accessibility.
With nearly 30 years of experience in the medical equipment field, Rob is an expert in providing his many clients with the right long-term care and rehab equipment to meet their medical needs. Each case he manages is unique in it of itself so he determines what equipment is best for that client and their family for present and future needs. On an average day, Rob is traveling all over the Lower Mainland delivering and fitting all sorts of equipment to a handful of families. He also has a great team to help manage his accounts consisting of Nicole Saxvik, Kristy Frederick, and Kirsten Bradshaw.
Combining over 9 years in customer service and a Bachelor of Health Sciences, Brianna has been essential in the growth of HME, especially in our Vancouver Island communities. Since starting with HME in 2019, Brianna has cultivated a solution-based strategy through a variety of different roles with the company allowing her to help meet her client’s needs. Specializing in both Rehab and Accessibility, Brianna utilizes her rich understanding of the Canadian healthcare system to help clients find appropriate funding sources to secure medical equipment with financial assistance when possible.
David brings 5 years as a Licensed Practical Nurse working in Pediatrics, Long-Term Care, and Residential Care. Specializing in Long-Term Care and Rehab on Vancouver Island, he applies his knowledge to help improve the quality of life of his clients by assisting with seating, positioning, and mobility. David also assists occupational therapists with his expertise in product knowledge for them to help prescribe the appropriate equipment.
Combining both his education and work experience in the specialties of Kinesiology as well as Athletic and Exercise Therapy, Jonathan brings a diverse background to the HME team. With many years in customer-facing industries, Jonathan emphasizes the importance of his clients’ needs and ensures that they are being heard with hopes to increase their quality of life, no matter the circumstances. Offering consulting in adult rehab, long-term care, and accessibility, Jonathan is an ideal candidate to assist in finding the best and appropriate mobility and accessibility products for his clients.
In the past 2 years, Rachel has had many different roles in HME’s Victoria office from client service representative, sales coordinator, to now a Pediatrics and Adult Rehab Sales Team Member. Combining her 9 years of customer service and managerial experience working with animals, children, and their families as well as her background in Medical Terminology, Rachel is well-equipped to continue serving clients in the Vancouver Island communities. Working alongside Vancouver Island’s Sales Manager, Graham Plant, Rachel has had the awesome opportunity of learning hands-on with an expert in the field especially when providing exceptional service to HME’s clients and their families; ensuring they have the necessary knowledge and equipment for their needs.
Graham graduated with an Advanced Diploma in Biomedical Engineering and has over 13 years specifically as a Seating and Mobility Consultant. Today, he is HME Vancouver Island’s Sales and Business Development Manager. Consistently, Graham applies his strong aptitude for seating, positioning, posture, and advanced mobility within the field of power, tilt, manual, and rigid wheelchair frame technology in all areas of Rehab, Accessibility, Pediatrics, and Long-Term Care. Graham is also a Dealer Member and HME’s representative on the board of Home Medical Equipment Providers Association of BC (HMEPA).