Locally Owned & Operated


South Surrey



North Shore Location Opening in 2022

HME Accessibility Team

Lower Mainland Team

Eli Paradis

B. Kin, RRTS
Senior Sales Team Member, Accessibility

With over 4 years of experience in the Health Care Equipment industry, Eli is HME’s leading elevating and accessibility consultant. He has a background in both Kinesiology and Communications which he utilizes in his solution-based approach when working with all his clients. As HME’s Accessibility lead, Eli is essential to the entire division where he is continually updating the team about the current marketplace as well as the important training of up-and-coming Accessibility sales representatives.

Gavin Dhanoi

Senior Sales Team Member, Business Development

Gavin was a registered nurse for six years before becoming a mobility and seating consultant for HME. Daily, he is working closely one-on-one with clients, as well as long-term care facilities, which Gavin believes has given him a 360-degree view when stepping into the hospital. As a top consultant, Gavin is one of HME’s go-to experts and team leads in many areas of equipment and business development.

Jeff Lang

Senior Sales Team Member, Business Development

Jeff is the longest standing Sales Rep at HME, with over 7.5 years of direct industry experience, and 3 previous years as a Rehab Assistant with VCH and Access Therapists. Through his work in the community and long-term care settings with allied health professionals, he has a skillset tailored to clients who require Power Wheelchairs and Lift Systems, in addition to all other rehab equipment. Another area Jeff specializes in is ceiling lifts, or track-type lift systems and the associated slings. Jeff has done countless lift assessments in private homes, BC Housing units, and long-term care facilities. Jeff is also HME's leading VPL specialist where he has helped many families with the entire VPL process. He is someone that can make that process as easy as possible with the emphasis on safety and accessibility.

Tracey Kroetsch

BSc, B. Kin, RRTS
Sales Team Member

Tracey has a Bachelor of Science in Biomedical Physiology and Kinesiology with combined experience as a chiropractic assistant and office manager. She also has over 15 years of experience in customer service and a lifetime of physical activity and sporting pursuits. She enjoys actively participating in current events within the rehabilitation industry – MS Conference, Rehab Equipment Expo, Educational Conferences – with the goal of the continued growth of industry knowledge. With expertise and passion in both clinical anatomy and rehabilitation, Tracey loves finding her clients the right solutions to fulfill their needs.

Will Barrie

B. Kin, BCAK
Sales Team Member

Will is a Kinesiology undergraduate who worked as a full-time Kinesiologist before joining the Sales Team at HME. He also still practices as a Kinesiologist and Personal Trainer on the North Shore. Will’s extensive Rehab and Biomechanics background makes him an ideal fit to work alongside clinicians, assisting them in making decisions regarding individuals care and rehab equipment. Daily, his role is centered around helping clients identify practical solutions to ensure clients can continue living and enjoying the comfort of their homes safely.

Ben McGratten

Sales Team Member

Ben was a Registered Nurse back in Ireland and worked as a Community Nurse before joining the Sales Team at HME. His nursing background makes him an ideal liaison for Occupational Therapists and Physio Therapists to discuss clients’ needs. Daily, Ben works closely with hospital and community OTs, Physiotherapists, and Long-Term Care facilities to maximize their clients’ independence. With the community experience Ben has accumulated, he can identify ways for people to stay in their homes with simple adaptations.

Vancouver Island Team

Brianna Germain

Sales Team Member

Combining over 9 years in customer service and a Bachelor of Health Sciences, Brianna has been essential in the growth of HME, especially in our Vancouver Island communities. Since starting with HME in 2019, Brianna has cultivated a solution-based strategy through a variety of different roles with the company allowing her to help meet her client’s needs. Specializing in both Rehab and Accessibility, Brianna utilizes her rich understanding of the Canadian healthcare system to help clients find appropriate funding sources to secure medical equipment with financial assistance when possible.

Jonathan Elliot

Sales Team Member

Combining both his education and work experience in the specialties of Kinesiology as well as Athletic and Exercise Therapy, Jonathan brings a diverse background to the HME team. With many years in customer-facing industries, Jonathan emphasizes the importance of his clients’ needs and ensures that they are being heard with hopes to increase their quality of life, no matter the circumstances. Offering consulting in adult rehab, long-term care, and accessibility, Jonathan is an ideal candidate to assist in finding the best and appropriate mobility and accessibility products for his clients.

Steven Banh

Sales Team Member

With over 17 years of experience in the medical equipment industry for sales and technical service, Steven brings a vast knowledge to HME in helping clients find the proper fit for equipment for their lifestyle. Steven is willing to go the extra mile for his clients by being patient and understanding every client’s unique situations. He specializes in Community and Long-Term Care clients. Steven is also an expert in wheelchairs (powerchairs, manual, and tilt), hospital beds, mattresses, ceiling lifts, and slings.

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